§ legal · terms

Terms of Service

Last Updated: August 4, 2026

Contents

Last Updated: August 4, 2026

1Introduction and Acceptance

These Terms of Service (the "Terms") govern your access to and use of the services provided by CNL Systems, Inc. ("CNL," "we," "us," or "our"), including the website at cnlsystems.com (the "Site"), the booking, payments, and reporting platform we provide to our customers, and any related applications, APIs, or tools (collectively, the "Service").

Please read these Terms carefully. By creating an account, accessing the Service, or otherwise using the Service in any way, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

These Terms incorporate our Privacy Policy by reference. Our Acceptable Use Policy is set forth in Section 15 of these Terms.

2Definitions

For the purposes of these Terms:

"Operator" means a person or business that has registered an account with CNL to use the Service to operate their own booking, payment, and reporting workflows.
"End Customer" means an individual who interacts with an Operator's website to book an appointment, make a payment, or receive communications.
"You" means the person or entity entering into these Terms with CNL. When you register for an account, you represent and warrant that you have the authority to bind any business on whose behalf you are registering.
"Subscription Plan" means the pricing plan you select when you register, including any limits, features, and fees described at the time of registration or in your account dashboard.
"User Content" means any content uploaded, posted, transmitted, or otherwise made available through the Service by an Operator or an Operator's staff, including business branding, photos, service descriptions, customer notes, and any other content the Operator chooses to include.
"Connected Account" means the Stripe Express account created for an Operator as part of setting up payments through the Service, which the Operator onboards with and controls directly through Stripe, as described in Section 16.

3Eligibility

To use the Service, you must:

Be at least 18 years of age and able to form a legally binding contract with CNL.
Be using the Service for business purposes (not personal use). The Service is designed for businesses that provide services to End Customers.
Not be barred from using the Service under the laws of the United States or any other applicable jurisdiction.
Provide accurate, current, and complete information when registering and keep that information updated.

We reserve the right to refuse the Service to anyone for any lawful reason and to terminate accounts that do not meet these eligibility requirements.

4The Service

CNL provides a software-as-a-service platform that allows Operators to:

Manage a booking calendar, including durations, buffers, recurring blocks, and staff availability
Accept payments from End Customers via Stripe and Stripe Terminal hardware
Hold deposits, charge cards, and issue refunds
Send transactional communications (booking confirmations, reminders, password resets) to End Customers via email and SMS
Operate a branded booking website on a custom domain
View reporting about the Operator's own business activity

The specific features available to you depend on your Subscription Plan and the configuration of your account. CNL may add, change, or discontinue features of the Service from time to time. Material changes that significantly reduce the functionality of the Service will be communicated to active Operators in advance.

5Your Account

5.1Registration

To use the Service, you must register for an account. During registration, you will provide your name, email address, business information, and a password. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

5.2Security of your account

You agree to:

Choose a strong, unique password and protect it from unauthorized disclosure
Notify us immediately at robertlemmon@cnlsystems.com if you suspect your account has been compromised
Log out of your account at the end of each session if you are using a shared device

You are responsible for all use of the Service through your account, whether or not authorized by you.

5.3Staff accounts

If your Subscription Plan permits additional staff users, you may create accounts for staff members who work for your business. You are responsible for the conduct of your staff users when they use the Service and for ensuring that they comply with these Terms. Each staff user must be a real individual; account sharing is not permitted.

6Subscription Plan and Fees

6.1The Solo Plan

The Service is offered under a single subscription plan called the Solo Plan. The Solo Plan is $29 per month, billed monthly in advance, and includes the features described at cnlsystems.com/pricing at the time of your registration.

CNL may introduce new plans, change features within existing plans, or change pricing in the future. Pricing changes will not take effect during your current billing period, and you will receive at least 30 days' notice before any price change applies to your account.

6.2No free trial

The Service does not currently include a free trial. When you register, your subscription begins and your first monthly charge is processed immediately. You may cancel at any time as described in Section 9 to prevent future charges.

6.3Other fees

In addition to the subscription fee, you may be responsible for:

Payment processing fees charged by Stripe in connection with your acceptance of payments from End Customers. These fees are charged directly by Stripe at the rates posted on Stripe's website (typically 2.7% + $0.05 per in-person Terminal transaction). CNL does not add a surcharge.
Domain fees if you choose to register a custom domain through CNL. Domain registration and renewal fees are billed annually, separately from your monthly subscription, and are non-refundable once paid to the registrar. CNL will disclose the price at the time of purchase.
Stripe Terminal hardware if you choose to use a card reader. You order readers from Stripe, through the hardware shop in the Service, offered during signup once your Stripe onboarding is complete and at any time afterward from your CNL dashboard. Stripe sets the price, takes the payment, and handles tax, shipping, and any warranty. CNL does not sell, resell, mark up, or charge for reader hardware, and is not a party to that purchase. After it arrives you pair it to your CNL account yourself, from Terminal in your admin panel.

7Billing and Payment

7.1Payment method

To subscribe to the Service, you must provide a valid payment method. By providing a payment method, you authorize CNL to charge that payment method for the subscription fee and any other fees described in these Terms.

7.2Billing cycle

Your subscription begins on the date you complete registration. Your billing cycle is monthly, and we will charge your payment method on each monthly renewal date for the upcoming month of service.

7.3Taxes

All fees are stated and charged exclusive of taxes, duties, and similar government charges. You are responsible for any applicable taxes associated with your use of the Service, except for taxes imposed on CNL's income. Where CNL is legally required to collect sales, use, or similar taxes, those amounts will be added to your invoice.

7.4Disputed charges

If you believe a charge is incorrect, please contact us at robertlemmon@cnlsystems.com within 60 days of the charge. We will review and respond to your inquiry. Failure to notify us within this period waives any claim against the charge.

8Automatic Renewal

Important: Your subscription automatically renews each month until you cancel.

Your Solo Plan subscription will automatically renew for successive monthly terms at the then-current rate unless you cancel before the start of the next billing cycle. By providing a payment method and completing registration, you affirmatively consent to automatic renewal and authorize CNL to charge your payment method for each renewal.

You can review your current subscription, see the date of the next renewal, and cancel at any time from your account dashboard at cnlsystems.com. CNL will send you an email confirmation of each renewal charge.

9Cancellation

9.1How to cancel

You may cancel your subscription at any time:

From your account dashboard, by selecting "Cancel subscription"
By email to robertlemmon@cnlsystems.com with the subject line "Cancel subscription" sent from the email address associated with your account

Cancellation takes effect at the end of your current billing period. You will continue to have access to the Service for the remainder of the period you have already paid for. No partial-month refunds are issued.

9.2What happens after cancellation

When your subscription ends:

Your Service access is terminated.
Your custom-domain website becomes unavailable through CNL. If you registered a domain through CNL, we will release control of the domain or transfer the auth code to you on request within 7 days.
Your account data is retained for 30 days to allow you to retrieve information (such as customer records, booking history, or financial reports), after which it is deleted as described in our Privacy Policy.

10Refunds

The Service is offered on a no-refund basis, including for partial billing periods and unused features. Your remedy for dissatisfaction with the Service is to cancel your subscription, which prevents future charges.

We may issue refunds or credits at our discretion in cases of significant Service failure, billing error, or other circumstances we deem appropriate. Refunds, when issued, are made to the original payment method.

Domain registration and renewal fees, when paid through CNL, are non-refundable in all circumstances, including cancellation.

11Failed Payments and Suspension

If we are unable to charge your payment method for a renewal, we will:

Notify you by email and request that you update your payment method.
Provide a grace period of 30 days to resolve the issue, during which the Service remains fully available.
Suspend the Service if payment is not resolved within the grace period. During suspension, your custom-domain website displays a generic "temporarily unavailable" page and you cannot access the admin dashboard.
Terminate the account and delete your data if the payment is not resolved within 30 days of suspension, as described in our Privacy Policy.

You may restore a suspended account at any time during the 30-day window by updating your payment method and paying any past-due amounts.

12Custom Domains

12.1Bring-your-own domains

You may connect a domain you already own to the Service ("BYO domain"). You retain full ownership of your BYO domain. CNL will provide DNS records that you must configure with your registrar to point the domain to the Service. CNL will provision and manage the TLS certificate for your domain.

You are responsible for:

Maintaining your domain registration in good standing with your registrar
Paying your registrar's renewal fees on time
Keeping DNS records pointed at the Service

If your domain expires, lapses, or is transferred away, your booking website will become unavailable. CNL is not responsible for downtime caused by domain expiration or DNS misconfiguration outside our control.

12.2Domains registered through CNL

For domains you register through CNL, the following applies:

You own the domain. Domains are registered through CNL's registrar account on your behalf, with WHOIS privacy enabled. You are the beneficial owner. You control the domain and direct its use. You may transfer it to your own registrar at any time, at which point you become the listed registrant; we will provide the transfer authorization code on request. CNL acts as a reseller and managing agent, not as the owner.
Separate annual billing. Domain registration is billed as a separate annual charge, independent of your monthly subscription. Cancelling one does not cancel the other.
Renewals. If you have enabled auto-renew, we will charge your payment method on your behalf and renew the domain before expiry. If auto-renew is disabled, we will notify you of upcoming renewals and you are responsible for renewing.
Transfers and offboarding. On cancellation, account termination, or your written request, we will release control of the domain or provide the transfer authorization code within 7 days. You may transfer your domain to another registrar at any time.
Fees. Domain registration and renewal fees are non-refundable in all circumstances, as we incur these costs immediately upon registration with the registrar.

12.3Domain availability when subscription lapses

If your subscription is suspended or terminated, your booking website will become unavailable as described in Sections 9 and 11. Your underlying domain registration is not affected. You continue to own the domain and may point it elsewhere at any time.

13User Content

13.1Your ownership

You retain all ownership rights in the content you upload, post, or otherwise make available through the Service, including your business name, branding, logos, photos, service descriptions, customer records, customer notes, and any other content you choose to include ("User Content").

13.2License to CNL

To operate the Service, you grant CNL a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, display, and process your User Content solely for the purpose of providing, operating, maintaining, and improving the Service for you and your End Customers. This license terminates when you delete the User Content or terminate your account, except to the extent that:

The content has been incorporated into transactional records (such as bookings, payments, or communication logs) that must be retained for legal, accounting, or audit purposes
Aggregate or de-identified data derived from the content may continue to be used as described in our Privacy Policy

13.3Your responsibility for User Content

You represent and warrant that:

You own or have all necessary rights to upload, use, and license the User Content
The User Content does not violate any law, infringe any intellectual property right, or violate the privacy or publicity rights of any person
You have obtained any consents required from End Customers and other individuals whose information is included in your User Content (for example, consent to receive SMS reminders before adding an End Customer's phone number to your booking system)

You are solely responsible for the accuracy, legality, and appropriateness of your User Content. CNL does not pre-screen User Content but may remove or refuse to host content that violates these Terms.

13.4End Customer data

When an End Customer provides personal information through your booking website, you are the controller of that information and CNL is the processor. CNL hosts a default privacy policy on your booking website, populated with your business contact information and disclosing the third-party services CNL uses to operate the Service. You may customize the content of your privacy policy at any time, but you remain responsible for ensuring its accuracy as applied to your business practices and for compliance with applicable privacy and consumer protection laws in your handling of End Customer information. In addition, you are responsible for:

Honoring End Customer privacy rights and consent preferences (including unsubscribes and STOP responses to SMS)
Not using End Customer information for purposes beyond those reasonably connected to providing services to that End Customer

14Intellectual Property

14.1Our ownership

CNL retains all rights, title, and interest in and to the Service, including all underlying software, source code, templates, designs, page layouts, documentation, and trademarks ("CNL," "CNL Systems," and any associated logos or brand elements). Nothing in these Terms grants you any ownership interest in the Service.

14.2Your license to use the Service

Subject to your compliance with these Terms, CNL grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your business purposes during the term of your subscription.

You may not:

Copy, modify, distribute, sell, or lease any part of the Service
Reverse engineer, decompile, or attempt to extract the source code of any part of the Service
Remove, alter, or obscure any proprietary notices on the Service
Use the Service to build, train, or improve a competing product or service
Frame, scrape, or use automated tools to access the Service except as expressly permitted

14.3Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant CNL a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without obligation to you.

14.4Use of our trademarks

You may not use the CNL name, logo, or any other CNL trademark without our prior written consent, except that you may factually state that you use the Service in describing your business.

15Acceptable Use Policy

You agree not to use the Service to:

Illegal or harmful activity

Engage in any unlawful, deceptive, fraudulent, or misleading activity
Sell or offer services that are illegal in your jurisdiction
Violate any applicable law or regulation, including consumer protection, anti-spam, and tax laws

Content abuse

Upload, post, or transmit content that is unlawful, defamatory, obscene, sexually explicit, harassing, threatening, hateful, or that exploits or endangers minors
Upload content that infringes any intellectual property, privacy, or publicity right
Impersonate any person or entity, or misrepresent your affiliation with any person or entity

Communications abuse

Send spam, unsolicited bulk communications, or commercial communications that violate applicable law (including CAN-SPAM and TCPA)
Send SMS messages to End Customers who have not opted in to receive them
Use Service-provided email or SMS capabilities for purposes unrelated to your business and your End Customers

Security and platform abuse

Attempt to gain unauthorized access to any part of the Service, any account, system, or network
Introduce viruses, malware, ransomware, or other malicious code
Disrupt, interfere with, or place an unreasonable load on the Service's infrastructure
Scrape, harvest, or extract data from the Service except for your own data through provided export tools
Attempt to circumvent any access controls, usage limits, or security measures

Competitive and resale abuse

Use the Service to build, train, or improve a competing product or service
Resell, sublicense, or otherwise make the Service available to third parties as a service of your own
Use the Service on behalf of a business other than your own, except in your capacity as that business's authorized agent

CNL may, in its sole discretion, suspend or terminate your account if we determine that you have violated this Acceptable Use Policy. We may also remove specific content that violates this policy without suspending or terminating your account.

16Third-Party Services

The Service integrates with and depends on certain third-party services to function:

Stripe, Inc. for payment processing (via Stripe Connect Express and Stripe Terminal)
Twilio, Inc. for SMS messaging
Resend for transactional email
The Constant Company, LLC (Vultr) for cloud infrastructure

To enable you to accept payments, your Connected Account (a Stripe Express account) is created as part of setting up payments, either during signup or later from the Payments page in your admin panel. CNL, as the Stripe Connect platform, initiates the account with Stripe using only your email address, your business name, and your site URL when you have one. You then complete Stripe's onboarding directly with Stripe, which collects your identity, tax, and banking information itself. CNL does not see or store that information; CNL receives only the account identifier and high-level status, such as whether charges are enabled. The Connected Account is yours: you control it, you agree to Stripe's terms directly (see below), and you can sign in to your Stripe Express dashboard at any time.

When you use a feature of the Service that depends on a third-party service, your use of that feature is also subject to the third party's terms of service and privacy policy. Where you sign up directly for a third-party service through the Service (for example, completing Stripe Connect onboarding), you are agreeing directly with that third party to its terms, and CNL is not a party to that agreement.

CNL is not responsible for outages, errors, or issues with third-party services that are outside our reasonable control, although we will make commercially reasonable efforts to notify you of significant third-party service disruptions that affect the Service.

17Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. CNL EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

CNL DOES NOT WARRANT THAT:

THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL CODE
THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS
THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE
ANY ERRORS IN THE SERVICE WILL BE CORRECTED

YOU USE THE SERVICE AT YOUR OWN RISK.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such cases, the warranties are limited to the minimum extent permitted by applicable law.

18Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CNL AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AND SUPPLIERS SHALL NOT BE LIABLE FOR:

(A) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE

(B) ANY DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR USE OF YOUR ACCOUNT, INTERRUPTIONS OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE, BUGS, VIRUSES, OR OTHER HARMFUL CODE

(C) ANY AMOUNTS THAT, IN THE AGGREGATE, EXCEED THE FEES PAID BY YOU TO CNL FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if CNL has been advised of the possibility of such damage.

Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so some of the above limitations may not apply to you.

19Indemnification

You agree to indemnify, defend, and hold harmless CNL and its officers, directors, employees, affiliates, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

Your use of the Service in violation of these Terms or applicable law
Your User Content, including any claim that your User Content infringes any intellectual property right, violates the privacy or publicity rights of any person, or is otherwise unlawful
Your conduct with respect to End Customers, including your collection, use, storage, or disclosure of End Customer information
Any dispute between you and an End Customer regarding services you provided or attempted to provide

CNL will notify you promptly of any such claim and provide reasonable assistance with the defense. You may not settle any claim without CNL's prior written consent if the settlement would impose any obligation or liability on CNL.

20Termination

20.1Termination by you

You may terminate your account at any time by cancelling your subscription as described in Section 9.

20.2Termination by CNL

CNL may suspend or terminate your account at any time, with or without notice, if:

You materially breach these Terms, including the Acceptable Use Policy
Your account is used in connection with fraud, abuse, or illegal activity
Your payment method fails and is not resolved within the grace period described in Section 11
Continued operation of your account creates a legal, security, or reputational risk to CNL
CNL decides to discontinue the Service, in which case we will provide reasonable advance notice

20.3Effect of termination

On termination:

Your access to the Service is revoked
Sections of these Terms that by their nature should survive termination (including Sections 14 (Intellectual Property), 17 (Disclaimers), 18 (Limitation of Liability), 19 (Indemnification), 23 (Dispute Resolution), 24 (Governing Law), and 25 (Miscellaneous)) will survive
Your data is retained for 30 days as described in our Privacy Policy

21HIPAA Non-Applicability

The Service is not designed for and may not be used to store, process, or transmit Protected Health Information ("PHI") as that term is defined under the Health Insurance Portability and Accountability Act ("HIPAA"). CNL is not a Business Associate as defined under HIPAA and will not execute Business Associate Agreements.

If you operate a covered entity under HIPAA (for example, a medical spa, dental practice, or other healthcare provider), you may not use the Service to handle PHI.

Information that is reasonably necessary to schedule a service appointment (such as a customer's name, contact information, and the type of cosmetic or beauty service requested) is generally not considered PHI. If you have any uncertainty about whether specific information you collect is PHI, do not use the Service to store or transmit it.

22Modifications to These Terms

CNL may modify these Terms from time to time. If we make material changes, we will notify you by email to the address associated with your account at least 30 days before the changes take effect. Non-material changes (such as typo corrections, clarifications, or updates that do not affect your rights or obligations) take effect when posted. The "Last Updated" date at the top of these Terms reflects the most recent revision.

If you do not agree with a modified version of these Terms, your remedy is to cancel your subscription before the modifications take effect. Continued use of the Service after the effective date constitutes your acceptance of the modified Terms.

23Dispute Resolution

23.1Informal resolution

Before filing any claim against the other party, you and CNL agree to first attempt to resolve the dispute informally. You agree to send a written notice describing the dispute to robertlemmon@cnlsystems.com, and CNL will send any notice to the address associated with your account. Both parties will work in good faith to resolve the dispute within 60 days of the notice.

23.2Forum

If we cannot resolve the dispute informally, any claim arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in the State of California, and you consent to the personal jurisdiction of those courts.

23.3Time to file

Any claim arising out of these Terms must be filed within one (1) year after the cause of action arose; otherwise, the claim is permanently barred to the maximum extent permitted by law.

24Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

25Miscellaneous

25.1 Entire agreement. These Terms, together with the Privacy Policy and any other documents incorporated by reference, constitute the entire agreement between you and CNL regarding the Service and supersede all prior agreements and understandings.

25.2 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

25.3 No waiver. CNL's failure to enforce any provision of these Terms does not constitute a waiver of that provision.

25.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without CNL's prior written consent. CNL may assign these Terms in connection with a merger, acquisition, sale of assets, or similar transaction.

25.5 Force majeure. Neither party is liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, labor disputes, internet outages, or third-party service failures.

25.6 Notices. CNL may send notices to you by email to the address associated with your account or by posting them on the Service. You may send notices to CNL at the address in Section 26.

25.7 Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.

26Contact

If you have questions about these Terms, please contact us:

CNL Systems, Inc. 3979 Alhambra Avenue, Apt 307 Martinez, CA 94553 Email: robertlemmon@cnlsystems.com